Refund & Returns Policy

Effective Date: March 14, 2025

At Smart Water Bottle, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Below is our comprehensive Refunds and Returns Policy, which clearly outlines the process, conditions, and timeframes for returns and refunds.

Please read this policy carefully. By making a purchase on adnova.online, you agree to the terms outlined below.

1. Returns Policy

We accept returns of [PHYSICAL/DIGITAL] products under the following conditions:

  • Physical Products:
    • Products must be in their original, unused condition with all tags, packaging, and accessories intact.
    • The product should be returned within 14 days from the date of delivery.
    • The product must be in resellable condition. We reserve the right to reject returns if the product has been used, damaged, or is missing any parts.
  • Digital Products:
    • Digital products (e.g., downloadable items or software) are non-refundable once the purchase is completed, unless the product is defective or not as described. If there is an issue with a digital product, please contact us immediately.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [EMAIL] within 14 days of receiving your order. Include your order number, a description of the issue, and whether you are requesting a refund or exchange.
  2. Return Authorization: Once we receive your request, we will send you a Return Authorization (RA) and instructions on how to return the item. Please do not send the item back before receiving the RA.
  3. Return Shipping:
    • Physical Products: Customers are responsible for the return shipping cost unless the return is due to an error on our part (e.g., wrong item, defective product).
    • Return Packaging: Ensure the item is securely packaged to avoid damage during transit. We recommend using a trackable shipping service for proof of return.
  4. Processing: Once we receive the returned item, we will inspect it to ensure it meets the return conditions. If the product is approved for return, we will process your refund or exchange.

3. Refund Process

  • Physical Products:
    • Refunds will be issued to the original payment method.
    • Refunds will be processed within 5-7 business days after we receive the returned item and confirm it meets the return conditions.
    • Shipping Costs: Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong or damaged item).
  • Digital Products:
    • If the digital product is defective or not as described, a refund will be issued within 5-7 business days after we verify the issue.

4. Non-Refundable Items

We do not accept returns or issue refunds for the following items:

  • Opened or used items (unless defective).
  • Digital products (unless defective or not as described).
  • Gift cards and sale items (unless specified otherwise).
  • Products returned after the 14-day return window.

5. Exchanges

If you received a damaged, defective, or incorrect item, we will offer an exchange or replacement, subject to availability. To request an exchange, please follow the same process outlined above to initiate a return.

6. Fees and Costs

  • Return Shipping Fees: Return shipping is the customer’s responsibility unless the return is due to a mistake on our part (e.g., wrong item or defective product).
  • Restocking Fees: We do not charge any restocking fees.

7. Defective or Damaged Products

If your product arrives damaged or defective, please contact us immediately at [EMAIL] with the following information:

  • Order number
  • A description of the defect or damage
  • Photos of the damage (if applicable)

Once we verify the issue, we will provide instructions on how to return the item, and we will either issue a refund or send a replacement at no additional cost to you.

8. Contact Information for Customer Support

If you have any questions or need assistance with your return or refund request, please contact us:

  • Email: [EMAIL]
  • Address: [ADDRESS]
  • Phone Number: [Optional – Provide if applicable]

Our customer service team is available from [Business Hours], and we aim to respond to all inquiries within 1-2 business days.

9. Exceptions to This Policy

While we strive to accommodate all customer returns and exchanges, there may be instances where exceptions apply, such as:

  • Products marked as final sale.
  • Returns that do not comply with the specified timeframe.
  • Products that have been altered, damaged, or used.

10. Updates to This Policy

We may update or revise this Returns and Refunds Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review the policy periodically to stay informed about any changes.

By purchasing products from Smart Water Bottle, you agree to the terms of this Returns and Refunds Policy. If you have any further questions, don’t hesitate to contact us at info@adnova.online. We are committed to providing the best service possible and ensuring your satisfaction.

Thank you for choosing Smart Water Bottle!